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Participant
September 21, 2023
Question

Purchased the Adobe Photographer Plan, but Creative Cloud doesn't show it in my plans

  • September 21, 2023
  • 1 reply
  • 87 views

Dear Adobe Support Team,

I am facing with my Adobe Photographer Plan. I am currently unable to use this plan, and I am seeking assistance to resolve this issue.

Plan Type: Turkish Region Photographer Plan

The problem I am encountering is as follows:

I have been an Adobe customer for some time and have relied on Adobe services for my professional work as a designer. It is crucial for me to have access to the Photographer Plan to continue my work efficiently.

I kindly request your assistance in resolving this matter as soon as possible. I understand that technical issues can occur, and I am willing to provide any additional information or perform any necessary steps to facilitate a swift resolution.

Please let me know what steps I should take or if there is any further information you require from me to investigate and rectify this issue.

Thank you for your prompt attention to this matter. I appreciate your help in advance.

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
September 21, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location