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Participant
November 20, 2022
Question

Purchased the Photography plan, but CC doesn't show it in my plans?

  • November 20, 2022
  • 2 replies
  • 219 views

In my plans section there is nothing there, i'm 100% sure i bought it on this account

This topic has been closed for replies.

2 replies

Community Expert
November 20, 2022

Try the steps mentioned in the following link and see if it resolves your issue
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

You must have got some confirmation about the purchase, that should prove without doubt as to which account was used for making the purchase. If nothing helps then the best approach would be to contact Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
kglad
Community Expert
Community Expert
November 20, 2022

are you being charged?