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Participant
December 1, 2020
Question

Purchasing a subscription to CC - system failure

  • December 1, 2020
  • 1 reply
  • 177 views

I have spoken to over 12 reps/specialists/chat folks with Adobe. I have been courteous and clear on what I need to purchase. The reps constantly transfer me when they claim my bank information must be wrong. The bank called Adobe, and they still would not take my order. I am so confused as to why they will not let me make my prepaid purchase! I've tried 3 different cards.. and order support tried my card as well with no success. I cant find anyone else to call, so I am posting here out of frustration. Someone please help me!

Hannah

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    1 reply

    EuanWilliamson
    Community Expert
    EuanWilliamsonCommunity Expert
    Community Expert
    December 1, 2020

    Hi Hannah,

     

    I appreciate that these issues can be troublesome to resolve.

    If you have dire need of the software you could always use the free trial while getting

    you payment sorted.

    ( as long as you haven/t used the trial before. You get just one trial )

     

    https://www.adobe.com/sea/creativecloud/start-with-free-creativecloud.html

     

    Hope this helps.

    Best regards, Euan.
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