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que hago me estan cobrando un plan que no contrate
cancele un plan carísimo que me estaban cobrando y dije que no quería mas , pero hicieron caso omiso a mi decisión y ahora me están cobrando otro plan que no adquirí. y no pienso pagar
Jeff_A_WrightCorrect answer
Community Manager
October 2, 2026
Thank you for posting,
I am sorry for the frustration these charges have caused, especially after you canceled a subscription you no longer wanted.
I reviewed the account and found that two separate subscriptions were started on April 1. The Adobe Acrobat Pro subscription was canceled on July 1 and is no longer active. However, the AI AI Assistant for Acrobat subscription remains active on the account.
The AI Assistant for Acrobat subscription recently became past due after the payment method on file could not be successfully charged on October 2. Based on the account details, the charge you are seeing is associated with the active subscription, not the Acrobat Pro subscription that was previously canceled.
If you no longer want the AI Assistant for Acrobat subscription, please review the cancellation steps here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If you believe you did not purchase the subscription or would like assistance reviewing the charges, please use the following page to explore your available support options:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Please let us know if you have any additional questions.
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