Que hago si mi reembolso aún no esta reflejado en mi cuenta

Forum|Forum|7 days ago
May 1, 2026
2 replies
54 views

Hola buenas tardes, el 13 de abril cancele mi plan adobe y el mismo día recibí un correo de confirmación de cancelación de mi cuenta, al día siguiente recibí un correo confirmando y garantizando mi reembolso. Sin embargo, a mi cuenta no ha llegado dicho reembolso, a pesar de que ya han pasado exactamente los 14 días hábiles que indican como periodo en el que se refleje la transacción. Así que me gustaría saber porque no lo he recibido y que debo hacer para obtenerlo

Correct answer Jeff_A_Wright

Thank you for posting to this public discussion forum, Ana.

I am sorry for any confusion you have encountered while managing your subscription to our services.

I can confirm that you did complete the cancellation process for your annual subscription on April 13th. Please click https://adobe.ly/42GZKvv to speak with a member of our team who can review your account for potential refunds.

I don't see any records of any previous attempts to reach us, Ana, so please use a different device to reach us if you find yourself redirected to this public discussion forum.

Please update this public discussion thread if you have any additional questions. ^JW

Peru Bob

Community Expert

Check here:

https://account.adobe.com/

Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting to this public discussion forum, Ana.

I am sorry for any confusion you have encountered while managing your subscription to our services.

I can confirm that you did complete the cancellation process for your annual subscription on April 13th. Please click https://adobe.ly/42GZKvv to speak with a member of our team who can review your account for potential refunds.

I don't see any records of any previous attempts to reach us, Ana, so please use a different device to reach us if you find yourself redirected to this public discussion forum.

Please update this public discussion thread if you have any additional questions. ^JW

Ana_TapiaAuthor

Participant

Hola muchas gracias, entre al enlace recomendado y al escribir mi situación al asistente de adobe menciona que debo ir a mi identidad bancaria

Jeff_A_Wright

Community Manager

I appreciate the update, @Ana_Tapia but I still see no records of any attempts to contact us.

Please show this public discusison to someone locally who can help you reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the device or network you are using is managed by an organization, then you will need their help to contact us.

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