Skip to main content
Participant
July 20, 2020
Question

Quero Cancelar a minha conta sem custos adicionais Free

  • July 20, 2020
  • 2 replies
  • 196 views

Olá,

 

Tentei cancelar a minha conta no dia 17/07/2020 (data limite) e não consigo cancelar, pois tinha aderido gratuitamente.

 

O que devo fazer?

 

Obrigada,

 

Sofia Spínola

    This topic has been closed for replies.

    2 replies

    LinSims
    Community Expert
    Community Expert
    July 20, 2020

    While Manan has given you the correct answer, I am moving this to the Account, Payment & Plan forum for you, which is the correct forum for questions of this sort.

    The Community Help forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

    Community Expert
    July 20, 2020

    Hello,
    Try the following link for steps on how to cancel your subscription
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
    https://helpx.adobe.com/contact.html
    Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
    Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    -Manan

    -Manan