Quero cancelar minha assinatura.

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Caros, não consigo cancelar minha assinatura. Os canais de atendimento são péssimos e funcionam em horários limitados.

O suporte não funciona e isto é um abuso.

Creative Cloud

kgladCorrect answer

Community Expert

@Dandaras

again, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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R

rubensl34424675

Participant

Hi Shenna,

i´m trying to cancel my subscription to a mensal plan to the Adobe Acrobat DC, but following the instructions based on the links you send there is no option to cancel it. I cannot even connect to the chat. Please, could you provide a direct link or email to someone that could solve this ? I´m getting very disappointed with this kind of support from Adobe.

Thanks,

Rubens

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T

thaisd76964072

Participant

quero cancelar e nao consigo ...Digital River nao tem telefone que funciona ...

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simoned42271033

Participant

Por favor preciso cancelar minha assinatura urgente o que faço?

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brunob59732183

Participant

Também estou tentando cancelar e não consigo!!

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Sheena Kaul

Legend

Hi Robinson,

You can now self cancel your Adobe Creative Cloud plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Creative Cloud membership

In case, you are unable to cancel the plan from within your accounts page, please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please go through the Adobe - Subscription Terms as well.

You may also see Contact Support FAQ: Unable to reach support through the "Contact US" link as you mentioned that you were not able to reach the support.

Regards,

Sheena

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