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Participant
March 8, 2025
Answered

Quero cancelar o meu plano mas nao consigo porque me pede para atualizar o método de pagamento.

  • March 8, 2025
  • 1 reply
  • 441 views

Quero cancelar o meu plano mas nao consigo porque me pede para atualizar o método de pagamento. Mas nao quero atualizar mais o cartao de credito pois quero cancelar o plano. 

Alguem sabe como posso resolver este problema de forma rápida e sem problemas?

Correct answer kglad

you have to fix your payment issue before you can cancel.  there's no workaround.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 8, 2025

you have to fix your payment issue before you can cancel.  there's no workaround.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

Participant
March 8, 2025

Mas se eu atualizar o método de pagamento, vai me ser retirado o pagamento em falta deste mes?

kglad
Community Expert
Community Expert
March 8, 2025

whatever you owe, will probably be taken by adobe.