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levi bertoldo
levi bertoldo
Participant
May 18, 2026
Question

Quero solicitar o reembolso do valor debitado no meu cartão. Já fiz o cancelamento antes dos 14 dias e não usarei mais a assinatura ativa.

  • May 18, 2026
  • 2 replies
  • 15 views

O valor teve um aumento de 95 para 189 reais, que foi debitado da minha conta no dia 15/05/2026. Como hoje é dia 18/05/2026, ainda tenho direito desse reembolso. Porém não encontro a página para cancelar o plano atual e receber o meu reembolso.

      2 replies

      Jeff_A_Wright
      Community Manager
      Jeff_A_WrightCommunity Manager
      Community Manager
      May 18, 2026

      Thanks for posting, ​@levi bertoldo.

       

      I am sorry you did not find more value in our services, please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to self-cancel you recently renewed subscription.

       

      As mentioned by ​@kglad any refunds issued will take up to 14 days. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for more information.

       

      Please update this public discussion thread if you have any additional questions.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 18, 2026

      it takes up to 14 days for refunds to complete.

       

      meanwhile, check your account to ensure all is canceled- https://account.adobe.com 

       

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