Question about reactivating - Annual Plan - Paid Monthly

Forum|Forum|8 months ago
May 28, 2025
2 replies
185 views

Quick question - Ive paid for my account for the past 3 or 4 years but recently I have missed the last 4 months payment since Ive been out of work. Do I have to pay the last 4 months plus the current month to get access again, or will they let me just pay the current month? I have the Annual - Paid Monthly plan.

Billing

kglad

Community Expert

you have to pay the amount due.

A

Anshul_Nautiyal

Community Manager

Hi @defaultzwzda7pf1lsp,

Thank you for reaching out.

We understand your situation and appreciate your continued support over the years. If your Adobe subscription under the annual plan – paid monthly model has remained unpaid for several months, the account typically enters a suspended state. To restore access, Adobe usually requires payment of any outstanding balance, which may include charges for the missed months.

We recommend signing in to your account at https://adobe.ly/3HhweoP to review your subscription and billing details.

You may also refer to this article for guidance on resolving missed payments:
https://adobe.ly/44XEVhP

For further assistance or to explore possible options, we suggest contacting our support team directly at:
https://adobe.ly/4dGj9S4

We hope this helps. Please feel free to reach out if you have any further questions.

Regards,
^AN

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