Skip to main content
Participant
August 16, 2021
Question

Question About Student Subscription Payment Options

  • August 16, 2021
  • 2 replies
  • 158 views

Just to confirm my memory, when you purchased the Adobe Creative Cloud Apps for students, did it say you CAN choose to have an automatically recurring payment (method)? 

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
August 16, 2021

Please go to Adobe Customer Service (make sure to sign into your Adobe account first) :
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Participant
August 16, 2021

The thing is, I stopped using it on April, I forgot to cancel the payment and usage of the app (or I may not remember it was an recurring payment), but it seems it's still recurring every month on my bank account until now (even though it said it was cancelled via my Gmail account on May). I'm still trying to understand the concept of this money-related thing with bank accounts.