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defaultsnv94xywof89
Participant
December 17, 2022
Question

Question about "We credited your account with 2 free day(s) of service."

  • December 17, 2022
  • 1 reply
  • 1887 views

Will it charge me after 2 days or next billing period?

This topic has been closed for replies.

1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
December 17, 2022

Hi @defaultsnv94xywof89,

Generally these free offers are automatically switched to a paid subscription. I have not heard of a free period of days though. Best would be to contact support and clear all the confusion. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
    D
    defaultsnv94xywof89Author
    Participant
    December 17, 2022

    Thank you!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 17, 2022

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    described by @Manan Joshi 

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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