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Oscar_SFO
Participant
July 13, 2020
Question

Question here

  • July 13, 2020
  • 1 reply
  • 162 views

I have a yearly plan, and every time that I try to get access to my account it shows a message telling me that my free trail expire, and I have been paying every single month

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 13, 2020

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
    This part copied from Nancy_OShea
    1. Open CC Desktop App.
    2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar (top right image).
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

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