Participant

Answered

Quiero cancelar el plan y no me deja

Forum|Forum|1 year ago
April 10, 2025
2 replies
704 views

Hola, pasaron de cobrarme 4000 a 20000 pesos mensuales y cuando quiero cancelar el plan no me deja y dice "No es posible cargar los datos

Se ha producido un error. Vuelve a intentarlo más tarde." Cuando inspecciono el network, me aparecen errores 500, osea que es desde SU lado. Por favor solucionen este problema o cancelen mi suscripcion.

Correct answer Jeffrey_A_Wright

Cesar, I'm sorry you are unable to cancel your active subscription. I appreciate that you have already attempted to complete the process listed in https://adobe.ly/42OswdB in different web browsers.

For your next steps, you will need to speak directly with a member of our support team by clicking on https://adobe.ly/43P18Oz, who can help you cancel your active subscription. You'll probably need to use a different device to reach us since the same thing that is blocking you from completing the cancellation process will also keep you from reaching us. So, if you can't reach a human, please get in touch with us using a smartphone or tablet. ^JW

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

Jeffrey_A_WrightCorrect answer

Legend

Cesar, I'm sorry you are unable to cancel your active subscription. I appreciate that you have already attempted to complete the process listed in https://adobe.ly/42OswdB in different web browsers.

For your next steps, you will need to speak directly with a member of our support team by clicking on https://adobe.ly/43P18Oz, who can help you cancel your active subscription. You'll probably need to use a different device to reach us since the same thing that is blocking you from completing the cancellation process will also keep you from reaching us. So, if you can't reach a human, please get in touch with us using a smartphone or tablet. ^JW

C

cesar_elias_1004Author

Participant

Already tried on mobile a couple of times, but I still receive the same error

kglad

Community Expert

use a different updated browser.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

C

cesar_elias_1004Author

Participant

I have just tried with Safari and Mozzila Firefox, also I tried incognito mode on both and it does not work. Also, I don't have any firewall active on my machine. Why is it so hard to cancel or take accountability when this kind of thing happens? I've found multiple posts with the same issue even in 2024, it's hard to believe this is happening to a lot of users because of the "browser" or "firewall" when no other company makes it so hard to cancel their subscription, only adobe.

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