Thank you for posting, @macarena.
I apologize for any problems you have encountered managing your subscription, and I am sorry you did not find more value in our services.
Unfortunately, the payment method you used to evaluate our services was not accepted. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your new commitment.
I recommend you use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen , as you will probably also be blocked from accessing the chat window that is preventing you from seeing your plan details.
If the device or network you are using is managed by an organization, @macarena, then you may need their help to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.
For more information about the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.
Please update this discussion thread if you have any additional questions, @macarena.