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Quiero cancelar mi plan

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Contraté el plan anual de photoshop por error, pensando que era el mensual y que en pasado el mes podría cancelarlo. Ahora quiero cancelar ese plan ya que no necesito utilizar más el programa, pero no me deja porque me cobra 133€. Me gustaría saber si hay alguna manera de cancelarlo sin tener que afrontar ese gasto. Ya que lo contraté por error y en ningún momento vi que no podría cancelarlo.

kgladCorrect answer

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

D

defaultn1t02op1yddk

Participating Frequently

SOLUCIÓN PARA CANCELAR SIN PAGAR LA PENALIZACIÓN POR LA CUOTA ANUAL: En la sección «Gestionar cuenta» («Manage account»), cambia tu plan actual por cualquier otro (no importa cuál, aunque es recomendable elegir el más económico disponible, por si acaso). El plazo de 14 días para cancelar el plan sin coste alguno se reinicia, ya que este cambio se considera como una nueva suscripción o un nuevo contrato; por lo tanto, puedes cancelar el nuevo plan de inmediato sin ningún cargo. Incluso recibirás un reembolso de los importes que ya se te habían cobrado por tu suscripción anterior.

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ShivangiGupta

Community Manager

Hi @defaultn1t02op1yddk ,

We just want to add an important clarification for anyone who may come across this post.

While Adobe allows eligible customers to change their plans, the official documentation does not indicate that changing a plan resets the 14-day cancellation/refund period. Adobe's cancellation terms refer to 14 days from the initial purchase, and cancellation charges may apply after that period depending on the type of subscription.

Additionally, when a plan is changed, Adobe states that the previous plan is cancelled and a refund may be provided where applicable, rather than guaranteeing a refund of previous payments.
For this reason, we wouldn't recommend using a plan change as a method to avoid an applicable cancellation fee.

Please refer to these articles for clarity:
Change plan: https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-changes-and-upgrades/change-adobe-plan.html
Subscription terms: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any additional questions.

^Shivangi

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^Shivangi

G

Generous_sincerity3c04

Participant

Pasado el año no quiero que me sea renovado. ¿Cómo lo puedo gestionar?

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kglad

Community Expert

@Generous_sincerity3c04

cancel after your 12th payment is received and before your renewal date.

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jimena_5107

Participant

hola, pudiste cancelar el plan sin que te cobraran nada?

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kglad

Community Expert

yes, if you're within the 14 days period

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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kglad

Correct answer

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

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