Quiero cancelar mi plan y no me dejan!

Forum|Forum|5 years ago
May 11, 2020
4 replies
906 views

Quiero cancelar mi plan Adobe Creative Cloud antes de la renovación automática el 08 de junio del 2020 y cuando hago click en CANCELAR me indica que me comunique con Soporte al Cliente, pero siempre que lo hago dice que está cerrado! Y cuando pruebo con el chat dice que no está disponible. Parece una burla al cliente. No quiero pagar mas por este servicio.

harol_8921

Participant

QUIERO CANCELAR MI PLAN DE CREATE LOUD PERO NO ME DEJA XQ TENGO DEUDA Y AHORA Q QUIERO QUE ME CONREBN DE LA TARJETA ME COBRA PARA LA SUSCRIPCIÓN PARA PODER CANCELAR EL PLAN ALGUIEN QUE ME AYUDE PORFAVOR

J

Julian_HR5363

Participant

clase loquera esta gente t canselan el plan pero ten multan, uno solo compra un mes ye llos mensualmente te estan cobrando,,,, que hp, por eso es mejor otros programas gratuitos

kglad

Community Expert

@Julian_HR5363

when you commit to a one year contract and cancel early, you can expect a penalty. ie, read https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

M

mariate26325362uos0

Participant

Me pasa igual, tuve que notificar al banco para que no procedan al pago

John T Smith

Community Expert

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

M

mariate26325362uos0

Participant

Hice esto pero cunado iba a escribir el código desaparecía la opcion

kglad

Community Expert

for others, try a different browser or enable (javascript) popups and cookies on your current browser. also you can use phone and twitter to contact adobe.

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded