Quiero Cancelar suscripcion

​@reliable_uniquenessae3f 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

​@Captivating_Fireball3b6b 

if you can’t cancel, you either have a payment problem (which needs to be fixed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html) or you have a problematic browser (try using a mobile phone's updated non-opera browser with wifi disabled.

​@Lively_Flower8c33 

is there a payment problem shown on your account, https://account.adobe.com?

Hi @Generous_leader3a3c

I can see that you have successfully cancelled your subscription today and adobe has sent you a confirmation email as well. Let us know if you have any additional questions.

^Shivangi

@santiago38292105hldo 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

How does your grandson have your credit card number?

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

https://forums.adobe.com/people/Bely+2017  wrote , ¿ALGUIEN ME PUEDE AYUDAR?

Contact Customer Care

Hola, me toco contactarme por la página en ingles por medio del chat, fue la única forma... por que en chat de la página en español nunca me funciono.

Solicito se cancele el plan porque se activo el plan de prueba y después de dia cinco ya no usamos y empezamos a ver como cancelar hasta borramos y cerramos cesion pero como no aparecen las opciones que indica sus paginas, llego el dia 14 y facturaron algo que no quiero y no necesito. 

Para usar el plan gratuito bastantes facilidades pero para cancelar no tienen facilidades de contacto y las opciones que indican en sus paginas no aparecen en el perfil.

Cancelen esa cuenta que no la uso, no quiero y no me sirve.