tengo 2 planes y quiero cancelar uno, pero me marca error al cancelar y en el horario de soporte de asistente nunca me atienden me dice que regrese en horario disponible pero nunca esta disponible ni en los horarios marcados.
Thank you for reaching out.
Upon checking, we see that you have two active subscriptions associated with the Adobe ID used to post this query. Please note that there is currently a billing issue with your Creative Cloud All Apps 100GB plan. You may have received an email notification regarding this—please check your inbox for further details.
If you are planning to cancel your All Apps plan, you will first need to update your payment method. You can do this by following the steps outlined in the following help article:
Fix failed or missed payments
Once your payment method is successfully updated, you can proceed to cancel the subscription by referring to this guide:
Cancel your Adobe subscription
Additionally, could you please let us know what error message you’re encountering when trying to cancel the plan? This will help us provide more specific assistance.
We hope this information is helpful. Please don’t hesitate to contact us again if you need further support.
Regards,
^AN
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