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Jesusteadoro*1
Participant
June 5, 2026
Question

Quiero eliminar mis metodos de pago pero arroja error

  • June 5, 2026
  • 2 replies
  • 9 views

Quiero eliminar mis metodos de pago pero me arroja error

    2 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    June 5, 2026

    Thank you for posting, ​@Jesusteadoro*1.

     

    I am sorry for any problems you have encountered managing your payment methods. Are you trying to cancel your subscription, ​@Jesusteadoro*1, or change the card that is charged?

     

    Please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html for information on how to update the default method used to pay for your Adobe services. We don’t currently offer the ability to delete previously used payment information, but you can control which method is utilized.

     

    If you are trying to end your subscription and remove your payment method, then you will need to cancel your subscription before requesting account deletion, as suggested by ​@kglad. You can find information on how to self-cancel your active subscription at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html.

    kglad
    Community Expert
    Community Expert
    June 5, 2026

    if you have no subscriptions, https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

     

    and try using a mobile phone's updated non-opera browser with wifi disabled.