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Participant
October 2, 2023
Question

Quiero q me ayuden, a cancelar un producto q no tengo y por error puse mal mi correo.

Compré adobe,coloque mal mi correo no he podido contactarme con ustedes, ya pague durante un año y me siguen descontando

 

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3 replies

gupta shivangi
Legend
October 4, 2023

Hi Gloria,

Did you get the issue rsolved?

Let us know.

Regards,

Shivangi

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John T Smith
Community Expert
Community Expert
October 2, 2023

For WRONG EMAIL CREATION go to this link and scroll down
https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

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kglad
Community Expert
Community Expert
October 2, 2023

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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