Quiero reembolso no me dejo cancelar el plan y me debito directamente

Question

Me cobraron 10 veces mas de lo que estaba pagando por eso seguia pagando pero cuando vi que me cobraron 10 veces mas quise cancelar y no me dejaba entrar para cancelar despues me debitaron y ahora quiero que me cancelen el plan, tengo 14 dias para el reembolso recin van seis y en ningun lado me deja hacer la baja, no quiero mas adobe, tienen que dejarte cancelar el plan y no cobrarte

kglad · Answer

if you have a payment problem (check https://account.adobe.com) that must be fixed to enable cancellation, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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