Quiero un reembolso de mi pago no aprobado

Question

I received an unexpected payment from Adobe, and I hadn't been charged for a long time because I canceled the payments. But today I was charged out of the blue, and I don't know which account it was charged to because I didn't receive any payment confirmation code from Adobe. It was just this random charge. I've already canceled all the plans and I want a refund.

Jeff_A_Wright · Answer

Thank you for posting to this public discussion forum, @tenshi_naghi1.

I am sorry for the problems you have encountered in managing your commitment to our services. I see that your subscriptions are still active, and the cancellation process was not completed.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your subscriptions.

I don’t see any records of previous attempts to reach us, @tenshi_naghi1, so please use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

Please update this discussion if you have any additional questions.

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