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Participant
July 25, 2026
Answered

Quiero un reembolso de mi suscripción

  • July 25, 2026
  • 3 replies
  • 26 views

Hoy me levante con una mala noticia, resulta que yo cancele mi suscripción de Adobe en Marzo, y desde ahí no pagaba nada. deje de usar photoshop y todo. pero hoy de la nada, 4 meses después me encuentro con que volvieron a facturarme la suscripción y la tengo activa de alguna manera que desconozco. acabo de cancelarla, hoy es el día que me facturaron así que estoy dentro del periodo de 14 días, pero no se como solicitar el reembolso. Es peligroso que se me haya activado sola de nuevo la suscripción, llevo desde marzo con el servicio cancelado como ya dije.

 

Correct answer kanikas28368183

Hi crstn,


I understand that you have an Adobe account with the same ID as in the community. I want to let you know that the Photography subscription tied to this account has been canceled, and a refund is on its way. You should see it in your account within 7 to 10 business days.

If you need anything else, please feel free to reach out.


Thanks
^KS

3 replies

kglad
Community Expert
Community Expert
July 25, 2026

refunds are automatic, if you qualify and take up to 15 days to complete.

 

 

to understanding cancellation:

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel 

kanikas28368183
Community Manager
kanikas28368183Community ManagerCorrect answer
Community Manager
July 27, 2026

Hi crstn,


I understand that you have an Adobe account with the same ID as in the community. I want to let you know that the Photography subscription tied to this account has been canceled, and a refund is on its way. You should see it in your account within 7 to 10 business days.

If you need anything else, please feel free to reach out.


Thanks
^KS