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A
alland_9641
Participant
July 22, 2025
Answered

Quit photoshop subscription

  • July 22, 2025
  • 3 replies
  • 375 views

Hey. I tried out the 7 days free photoshop. But now i cant quit it. Since two days it says that "die Verwaltung dieses Abos wird in Kürze möglich sein " meaning "managing this subscription will be available soon". Has somebody had a similar experience ? Tried to find a contact email or telephone number but couldnt find any....

Correct answer Shivangi_Gupta

Hi @alland_9641,

We appreciate you reaching out. I can see that you have Adobe Photoshop plan. Any Creative cloud paid plan can only be cancelled once the payment is made. You can use the steps listed in https://adobe.ly/3UbnGmN to update the method of payment on your account. Once the account is current and in good standing, you can access the services you purchased or manage the subscription. For instructions on the self-cancel process, see https://adobe.ly/4lY9YiE can find additional information about the subscriptions available, including a timeline for available refunds, at https://adobe.ly/3TMbZTg. 

^Shivangi

3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 22, 2025

to correct @Shivangi_Gupta links (after you fix the payment problem):

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    Chuck Uebele
    Community Expert
    Chuck UebeleCommunity Expert
    Community Expert
    July 22, 2025

    Moved to the Account, Payment, & Plan forum, from the Photoshop forum.

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity ManagerCorrect answer
      Community Manager
      July 22, 2025

      Hi @alland_9641,

      We appreciate you reaching out. I can see that you have Adobe Photoshop plan. Any Creative cloud paid plan can only be cancelled once the payment is made. You can use the steps listed in https://adobe.ly/3UbnGmN to update the method of payment on your account. Once the account is current and in good standing, you can access the services you purchased or manage the subscription. For instructions on the self-cancel process, see https://adobe.ly/4lY9YiE can find additional information about the subscriptions available, including a timeline for available refunds, at https://adobe.ly/3TMbZTg. 

      ^Shivangi

        A
        alland_9641Author
        Participant
        July 23, 2025

        I can not cancel it through the normal way because of the issue i mentioned. It always says that i have to wait but the payment already went through. The money already is gone from my credit card. So I should be able to manage my subscription by now. But i still get the message that i need to wait until i can manage it.

        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        July 22, 2025

        @alland_9641 you'd be better off reporting the issue on the Account, Payment, & Plan forum

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