Rating for customer service associates

Question

Hello,

I have not recieved a customer service satisfaction email to rate my previous customer service associate that assisted me. When I asked why...the representative stated that if I call back within 7 days I will not recieve an email to rate the previous representative. Is that correct?

Nancy OShea · Answer

Nobody in these product user-to-user forums knows what Adobe does with e-mail or surveys, sorry.

If you're still having an issue, update your open case from your account's support history panel. See links below.

https://account.adobe.com/support

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

Hope that helps.

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