Re: 1 year subscription SCAM

Forum|Forum|1 year ago
January 17, 2025
3 replies
382 views

I was happy to commit to the year but when I try to cancel after much longer than just one year (following autorenew), and am still expected to pay a cancellation fee, i think it is precisely a scam

Correct answer kglad

@MalSnaize

addendum to my previous post: there's no point in contacting support now. you haven't much of a case. if you'd contacted adobe support within a few days or even weeks of your auto-renewal, support would likely have been sympathetic.

at this point, set a reminder a few days before the next renewal to cancel your subscription. book mark this thread so you have access to the needed steps.

kglad

Correct answer

Community Expert

@MalSnaize

addendum to my previous post: there's no point in contacting support now. you haven't much of a case. if you'd contacted adobe support within a few days or even weeks of your auto-renewal, support would likely have been sympathetic.

at this point, set a reminder a few days before the next renewal to cancel your subscription. book mark this thread so you have access to the needed steps.

gupta shivangi

Legend

Hi @MalSnaize,

Thanks for sharing your feedback. I checked your account and found that you have an active subscription since 1 year and 7 months. It is advisable to cancel the subscription before it renews to avoid any cancelation fee.

You can check more details here: https://adobe.ly/4aoyipi

Let us know if you have any questions.

^SG

kglad

Community Expert

@MalSnaize

contact support and make your case. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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