Re: 2022-02-21 Community Release Notes

Hi, 

Thank you for posting your query here.

As per my understanding for existing Creative Cloud customers, the plan will work and renew automatically if their banks are not blocked.

If the Banks are blocked from which the payment is deducted for Creative Cloud licenses, please update the payment details to any Bank that is not blocked. 

Keeping in mind this unforeseen situation, Adobe has provided some extra time to existing customers in order to sort the payment issues.

For further clarity on this, please contact Adobe Support Team by clicking on 

: https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

Thank you.

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Adobe does have a process to assist Russian civilians in continuing subscriptions while the sanctions are in place. You have to contact customer service to do this. 

Mar 15, 2022