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Participant
September 5, 2023
Answered

Re: 30 day free trail

  • September 5, 2023
  • 2 replies
  • 308 views

Ann, I had a 30-day for FrameMaker but was charged ~$300 after it expired. Do you know a link where I can get this fixed?

<removed-kglad>

This topic has been closed for replies.
Correct answer kglad
Thank you, Jeff!

I hope so. -- David

@David25865234juhu 

 

this is the correct forum, and you've been given the correct info to resolve the problem.

2 replies

kglad
Community Expert
Community Expert
September 5, 2023

@David25865234juhu 

 

contact adobe support by clicking chat here, https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker


use a browser that allows popups and cookies
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.


p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<branched and moved>

Participant
September 5, 2023

I can't find somewhere in Adobe where I can request that my $300 charge be deleted. Any ideas where I go?

David McMurrey, Ph.D.

[PII removed by moderator]

Jeff_Coatsworth
Community Expert
Community Expert
September 5, 2023

Think I've moved your post to the right place.

Participant
September 5, 2023
Thank you, Jeff!

I hope so. -- David