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jake_0036
Participant
June 9, 2025
Question

Re: Access to my account

  • June 9, 2025
  • 1 reply
  • 136 views

I created my Adobe account using Sign in with Apple. I have since deleted that apple ID and no longer have access to the email or login. I am still being charged and need to cancel my plan and stop the charges. I contacted Apple and they said Adobe were the only ones who could cancel it. When i try to cancel my adobe account it asks me to verify my identity by loging in with the apple ID credentials that I no longer have access to

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 10, 2025

    can you restart that apple id?

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    June 10, 2025

    Hi @jake_0036,

    Thanks for reaching out. You can try to recover your Apple ID if possible. If recovering the Apple ID is not an option, please contact our Support team for further assistance. They’ll be able to help you with your account and subscription concerns:

    https://adobe.ly/45S5wxd

     

    Let us know if you have any other questions.

     

    Regards,
    ^AN

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