Re: Account duplicate [Branched from 2011 topic]

Forum|Forum|3 years ago
June 15, 2022
2 replies
789 views

I found I have also duplicated account here, but signing out and in did not help! Same username.

Account management

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C

Cicuryn21521958Author

Known Participant

This is dumb. No-one here to help. I remember better service level here.

kglad

Community Expert

@Cicuryn21521958

did you contact adobe support?

C

Cicuryn21521958Author

Known Participant

You mean this "Contact Adobe Support" page? Yes, I did try that one too 😄

Nancy OShea

Community Expert

If you mean a duplicate Adobe account, log-in below with your Adobe ID (email) and password.

https://account.adobe.com/profile

Nancy O'Shea— Product User & Community Expert

C

Cicuryn21521958Author

Known Participant

I mean two user accounts here with the same name. I have a long user post history but now I am beginner with few topics, while old account with the same name is still present and I am unable to acces it or merge it.

I have only one Adobe account. Link provided is not any helpful.

Nancy OShea

Community Expert

You can have multiple forum member log-ins. But the screenname is unique for each one. Upper case screennames are not the same as lowercase screenames.

I can't explain why you can't access your old log-in unless it was deactivated for some reason. You might try using a new browser to see if you can access it.

Nancy O'Shea— Product User & Community Expert

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