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Correct answer kglad

Hi Shivangi, My Adobe account is still suspended, probably without reason, as the amount claimed appears to have been billed by Adobe and paid before the suspension! Your services should check this. When will I regain normal access to my Adobe account? Best, Romaric


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1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
August 7, 2025

Hi @sergios94067049,

We appreciate you reaching out. Have you tried the steps listed in this article? https://adobe.ly/4ol3sod

Let us know. 

^Shivangi

R
ROMARIC_101
Known Participant
August 8, 2025

Hello Shivangi,

Yes, of course, I've tried everything, but unfortunately without success. What's more, I believe that the amount claimed by Adobe has been paid. Unless there is a new payment to be made, but in any case, access to my Adobe account has still not been restored, and the interface does not allow me to register a new payment method for the following reason: “it is not possible to change the payment method as it is currently being processed.” I would appreciate your valuable insight, as this software immobilization is having a significant impact on me. Sincerely, Romaric

 

R
ROMARIC_101
Known Participant
August 6, 2025
quote

An Adobe expert would need to intervene directly on the account to resolve the situation.


By @ROMARIC_101

 

Adobe Community Experts are not Adobe employees.

We are volunteers and don't have access to users' accounts.


Bonjour Adobe semble avoir procédé à la suspension de mon "compte Adobe" sans aucune possibilité d'intégrer un nouveau moyen de paiement susceptible de procéder au règlement d'un dû porté à environ 9 euros... Comment puis-je faire pour débloquer la situation ? J'ai essayé, également avec des ami(e)s, plusieurs moyens de paiement mais, hélas, sans succès. Je souhaiterais réintégrer ma CB professionnelle habituelle dans le système de paiement mais cette opération mais, pour l'heure, refusée, au motif qu'un paiement est en cours !!! Je vous remercie, par avance, pour vos lumières,  Romaric

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Hello, Adobe seems to have suspended my “Adobe account” without any possibility of integrating a new means of payment capable of settling a debt of approximately 9 €... What can I do to unblock the situation? I've also tried several payment methods with friends, but alas, to no avail. I'd like to reintegrate my usual business credit card into the payment system, but this operation has been refused for the time being, on the grounds that a payment is in progress! Thank you in advance for your advice, Romaric.

 

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