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Participant
January 6, 2022
Question

Re-activate membership after cancellation

  • January 6, 2022
  • 2 replies
  • 205 views

Hi there,

Can you please help me re-activating the app after cancelation? I would be very grateful for that.

 

Thank you,

Carolina

This topic has been closed for replies.

2 replies

Abambo
Community Expert
Community Expert
January 6, 2022

Reactivating after cancellation simply means taking a new subscription. If you have problems with this, I suggest you contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
Community Expert
January 6, 2022

Hello @Carolina22529948skux,
Please contact support, as fellow users can't help in account related issues and Adobe employees don't hangout in these forums quite often. To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan