Re-Activating a cancelled account

Question

My old payment method expired and I missed the notifications to update the card.

I couldn't access the account anymore, so I signed up for a new account. Once I'd signed up for the new account, my old account popped back up. I updated the payment info on the old account that I preferred, then de-activated the new account intending to cancel it.

Now my old account with the updated payment info isn't showing up, and I can't get into the new account to properly cancel it.

What should be my next move?

Just Shoot Me · Answer

Although we here can't help with account problems something in your post doesn't sound correct.

An Adobe account is based on a email address and a password.

You can't have 2 different Adobe accounts, Adobe IDs, using the same email address. You also can't sign in with one Adobe ID and see some other Adobe ID account settings or subscription plans.

Once sign into the Adobe website, adobe.com, using the proper email address and password you purchased a subscription with you can go to Manage Account and check the status of the subscription you bought.

I would think updating your payment method would reinstate your account.

But as above you need to contact Adobe Directly.

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