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Jesse35040518mcik
Participant
January 25, 2024
Question

Re: Adobe CC membership payment

  • January 25, 2024
  • 2 replies
  • 149 views

I'm trying to cancel my adobe but I have no way of doing so and I have no one I can contact. I keep having a potential fee being charged that's not going through but how do I go about cancelling my subscription?!?

      This topic has been closed for replies.

      2 replies

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      January 30, 2024

      Hi @Jesse35040518mcik,

      We appreciate you reaching out. As per your account info, the subscription is in Grace past due status since last 27 days.

      Refund can only be initiated if the cancellation is done within 14 days.

      You can proceed with cancellation following the steps in this article: Understand Creative Cloud subscription terms and refund policies

       

      Let us know if you have any questions.

       

      Regards,

      Shivangi 

      J
      Jesse35040518mcikAuthor
      Participant
      January 30, 2024
      Good day,

      It’s saying I need to update my payment method but I don’t want to update it I want to cancel adobe all together ??

      Thank you kindly,


      Sent from my iPhone
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 30, 2024

      @Jesse35040518mcik 

       

      make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

      for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

      there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 25, 2024

      @Jesse35040518mcik 

       

      why can't you use chat and x?  

       

      there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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