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A
Adam_Burdett
Participant
October 7, 2022
Question

Re: Adobe has become quite a mess of a company lately

  • October 7, 2022
  • 2 replies
  • 158 views

What a nightmare adobe has become. We have subscribed for years and they suddenly decide that my creative clound and Adobe DC subscriptions have to have seperate log ins - except they didn't tell me - they just did it.

 

Now, after 15 years, they have decided that my subscription has not auto renewed - again no warning just can't access the products.

 

So go online - but their chat bot can't put me thorugh to anyone because there is not an active account. ARGGGGGH!

You can't just administer a company this badly by accident - they must be trying really hard to [moderator: expletive deleted] it up - and congratulations Adobe - you have succeeded.

 

Now - where are the alternatives........I'm going to find a company that give a [moderator: expletive deleted] about my business

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 7, 2022

<moved from enterprise&teams>

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 7, 2022
quote

What a nightmare adobe has become. We have subscribed for years and they suddenly decide that my creative clound and Adobe DC subscriptions have to have seperate log ins - except they didn't tell me - they just did it.


By @Adam_Burdett

I sign in with one account. There are no separate sign ins.

quote

Now, after 15 years, they have decided that my subscription has not auto renewed - again no warning just can't access the products.


By @Adam_Burdett

Subscriptions still autorenew. Only if you are on a prepaid subscription with no payment information in the system, you will need to renew, either by entering the payment information or by buying a new voucher. However, if the payment fails, then the subscription will, of course, be cancelled.

quote

 

Now - where are the alternatives........


By @Adam_Burdett

As you well know, there are alternatives all around, and contrary to current gossip, Adobe is not a monopoly company. However, Adobe is quite successful with its products, so I suppose the company is not that badly managed as you indicated. And the company is still growing and expanding its customer base at very little change of the price tag.

ABAMBO | Hard- and Software Engineer | Photographer
    A
    Adam_BurdettAuthor
    Participant
    October 7, 2022
    NO - the products are brilliant - it's just that recently Adobe seems to
    want to make it more difficult to use them. Their customer interface is
    appalling.

    A well-managed company would listen to its feedback and do something about
    it. Let's see - for now I'm enjoying my 14-day trial of Foxit. I can't tell
    you how easy it was to sign up and get started....
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 7, 2022

    it's easy to sign up here too.  almost no one posts questions/issues with signing up.

     

    it's thereafter that some people have trouble. and some people have a lot of trouble.  why that is, i don't know.  

     

    i haven't done any troubleshooting or used any esoteric information to use and maintain my adobe cc account or products and i've been using it since it adobe moved to the subscription model.

     

    i can tell you, based on the number of forum posts, there's about 1/10 the posts here than in the product forums where people mostly ask how to accomplish something with acrobat, or photoshop or animate etc.

     

    i know none of that helps you, but it doesn't appear that you're asking for help. you've already made up your mind, so this exchange is for the benefit of others that might read it.

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