Skip to main content
A
anishaagurung
Participant
May 1, 2025
Answered

Re: Amount not deducted from my bank account but got the subscription?

  • May 1, 2025
  • 1 reply
  • 196 views

I am having the same issue. The due date was 30th April and they sent an invoice stating that the payment has been made, but not a single rupee has been deducted from my bank account and the payment method shows credit card whereas I have used debit card for my initial payment. Did your issue get resolved ? If so do let me know how to fix. Thank you 

    Correct answer Jeffrey_A_Wright

    Anisha. I am sorry for any confusion, but I am showing that a charge has been made for your subscription. Please see https://adobe.ly/3EMT0E6 for information on how to locate invoices from your recent purchases. ^JW

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 1, 2025

    check your account, https://account.adobe.com

     

    does it show the correct payment method and does it show a payment problem?

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    May 1, 2025

    Anisha. I am sorry for any confusion, but I am showing that a charge has been made for your subscription. Please see https://adobe.ly/3EMT0E6 for information on how to locate invoices from your recent purchases. ^JW

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices