Re: Annuler mon abonnement

Question

Je veux annuler mon abonnement

Shivangi_Gupta · Accepted Answer

Hi @jean_5216,We appreciate you reaching out. I checked your account info and found that you have pending dues for your CC all apps plan. Please clear the dues so that cancellation can process. You may follow this article: https://adobe.ly/3GHZ9SAHaving said that, I'd like to mention that your subscription is going to renew in 2 days. Please cancel it before that to avoid getting charged for next year.For cancellation, please refer to the articles shared by the expert above.Let me know if you have any questions.^Shivangi

kglad · Answer

@jean_5216

the same:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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