Re: annullare abbonamento entro i 14 giorni

Hi @federica_4162,

I tried looking for your account details however I could not find any active/trial/cancelled subscriptions associated with this email address. Assuming that you made the purchase using a different account, please refer to the articles shared by the expert above. Adobe offers full refund only if the subscription is cancelled within first 14 days of purchase as mentioned in one of the articles shared by @kglad above.

Let us know if you have any doubts/queries.

@federica_4162 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html