Re: asistencia en línea

Forum|Forum|3 months ago
October 11, 2025
2 replies
50 views

Hola compre una suscripción con ustedes ya pague el mes y vincule tarjeta de credito y cada vez que intento entrar me pide denuevo comprar aplicacion y volver a cargar tarjeta de credito mi nombre es Adolfo jimenez mi correo: desde bogotá Colombia

PRIVATE information removed from this public forum... Moderator

Account management

S

Shivangi_Gupta

Community Manager

Hi Adolfo,

We appreciate you reaching out. I reviewed the account details associated with the email address you shared and I could not find any active plans assocciated with it. Did you make the purchase for the same email address?

Let us know.

^Shivangi