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pennyb81936040
Participant
April 23, 2024
Question

Re: Can't believe Adobe makes it so hard to cancel a plan - quite disgusting really

  • April 23, 2024
  • 2 replies
  • 436 views

I have been trying to cancel a plan for the last 3 years that was taken by my son at school, yet adobe are happy to contiune taking the subscirption...they even offer 3 months for free...wtf?

 

 

    2 replies

    gupta shivangi
    Legend
    April 24, 2024

    Hi there,

    We're sorry for the trouble. Did you get any issues while canceling? Ideally, you can cancel anytime before the term ends following the cancellation terms as mentioned by @kglad  above. 

    Let us know.

     

    Thanks,

    Shivangi

    kglad
    Community Expert
    Community Expert
    April 24, 2024

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.