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Participant
April 21, 2024
Answered

Re: Cancel automatic renovation annual signature

  • April 21, 2024
  • 1 reply
  • 157 views

Can you please cancel my subscription 

    This topic has been closed for replies.
    Correct answer jane-e

    @Robert36877515o58g 

     

    Somehow you managed to find a thread from 2013 in Using the Community (for questions about the forums) instead of starting a new post. I've moved your post to Account, Payment & Plan.

     

    We cannot cancel your subscription on this public forum. If you need help, only Adobe Customer Care can assist.

     

    To Cancel

    Try the steps clearly outlined here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    If you need assistance

    Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent"

    If your browser blocks the Chat window, try the steps here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can also send a post through X (formerly Twitter) to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers.

     

    Cancellation fee

    Note that if you are cancelling an annual plan before the year is up, there is a cancellation fee. Details and percentages are detailed here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

    Jane

     

     

    1 reply

    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    April 21, 2024

    @Robert36877515o58g 

     

    Somehow you managed to find a thread from 2013 in Using the Community (for questions about the forums) instead of starting a new post. I've moved your post to Account, Payment & Plan.

     

    We cannot cancel your subscription on this public forum. If you need help, only Adobe Customer Care can assist.

     

    To Cancel

    Try the steps clearly outlined here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    If you need assistance

    Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent"

    If your browser blocks the Chat window, try the steps here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can also send a post through X (formerly Twitter) to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers.

     

    Cancellation fee

    Note that if you are cancelling an annual plan before the year is up, there is a cancellation fee. Details and percentages are detailed here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

    Jane