Re: Cancel Free Trial

Thanks for posting about your recent trial, Cynthia, to this public discussion forum. I don't see any active subscriptions or recent transactions under the account you used to create this public discussion post. Please make sure to log in under the account you used to begin the trial if you want to access or manage it. If you need to regain access to the account, you can find information on how to request a password reset at https://adobe.ly/414yJSt. ^JW

@cynthia_7850 

no one can cancel for you.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html