Re: Cancel Plan and Request Refund

Question

I have the same issue. Can anyone respond please?

I forgot to cancel it and was charged last month, but I'm not using the service at all. I don't see the manage my account on account of the outstanding payment.

kglad · Accepted Answer

check your account, https://account.adobe.com

does it show a payment problem?

if so, you must fix it before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

gupta shivangi · Answer

Hi @samir_4901,Thanks for reaching out. I can see that you have already cancelled the subscription.Let us know if you have any questions.^Shivangi

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