Re: Cancel Subscription

Question

I am trying to cancel my Adobe subscription, but I am unable to do so through my Adobe account.

I also see that I am being charged €199.58 as a cancellation fee. I do not agree with this charge, as I want to cancel my subscription and do not wish to continue the service.

I kindly ask you to:

Cancel my subscription as soon as possible
Remove or waive the €199.58 cancellation charge
Confirm the cancellation by email

My account details can be provided if needed.

Thank you for your assistance.

kglad · Answer

if you can't canel you probably have a payment problem. is that what your account shows?

check your account, https://account.adobe.com

if so, you must fix that first, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then you can cancel. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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