Re: Cancel Subscription

Hi Yeside Osude,

We appreciate you reaching out. As per your account details you subscribed to Adobe Acrobat Pro and AI Assistant for Acrobat 1 month and 9 days ago. Free trial lasts for 7 days and the full refund window is till the 14th day. 
Unfortunately, the refund can not be processed here. However, you can cancel your plan  following the suggestions shared by the expert above. 

you must resolve payment problems before you can cancel.  and no one here (or elsewhere) can cancel for you:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)