Re: Canceled plan months ago and I keep getting charged.

Forum|Forum|3 years ago
March 29, 2023
1 reply
326 views

Whats funny is I also cancelled my subscriptions, and low and behold Adobe keep trying to take money from my bank everyday!!! I am reporting them for fraud because these are unauthorised transactions, had I not move my money to my savings you robbing sodds would have my money and I would be none the wiser! Such a big company trying to scam like this! Getting into chat with an agent is like getting blood from a stone, they clearly dont want you getting intouch! Hmmmmmm. Trustpilot here we come....offcom here we come....Picked the wrong dude to try and steal from this time.

Adobe..."I have a great idea, lets throw out 7 day free trials, then we have their bank details and we can just take what we want even if they cancel way before trial period ends!" Yeah...not today sorry.

This topic has been closed for replies.

kglad

Community Expert

you could contact adobe support and rectify the situation directly. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

A

Anthony29136880iifkAuthor

Participant

Dude did you try and click them links and buttons for yourself or are you just sending whatever you fancy as and when. I am deaf so I cannot use a phone! I have tried to contact, but this stupid scamming site just puts me in a loop back to the community for answers! Totally shocking service, I have it all recorded on screen record, its as though they dont want you to be able to contact them. I wonder why. Its fine now I tried to make contact and the links dont work and I obviously cannot call them, so what are my options...just let them keep deducting money! Nope ive just submitted a report to offcom and ive also reported the unauthorised transactions to my bank! Now to go and leave a steamer of a review on Trustpilot and then im contacting watchdog because a little something tells me I wont be the first person to have contacted them regarding this...the more the merrier isnt it.

Thanks for offering your support but yeah Adobe is to blame here not you guys....But I would have clicked the link to make sure it actually takes people to chat whom im giving this link to.

Like any normal business that trades online you are regulated by authorities which say you must have a contact us option within your webpage that does not hyperlink to another third party business or website. You do not have readily available a contact us button, you have no contact email listed for customers and offer a non working chat solution. So for the disabled and deaf and dumb like myself you guys offer zero ways for me to contact you regarding my billing, my data and the wrongful use of my bank information. Therefor you are already not even fit to trade online and charge for services you cannot offer any direct support for.

I am so so glad I did not continue that subscription......Just about the least deserving company of any money of mine.

@ Adumby - Hope you all have a wonderful day thanks for wasting an hour of my day searching jsut how to contact you...and still no closer to getting help! Meanwhile someone is currently retrying to take money from my account no doubt! Plenty of staff to make all these deductions happen but none to assist in chat....or email......Yeah great work. Be proud

kglad

Community Expert

@Anthony29136880iifk

using chat from some countries my not be available. otherwise, as previously mentioned, you have to use a compliant browser. a mobile browser is the least likely to block popups and disable javascript.

you can also use twitter.

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