Re: canceling the plan without penalty

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How can i refund my plan

Legend

Thanks for writing in,@analie_5527. I checked your account info and found that you have an active subscription to Adobe Acrobat Premium and AI Assistant for Acrobat since last 1 month and 9 days.
Refund can only be requested if the cancellation is done within 14 days of purchase.

You can get all the information from the articles shared by the experts above.

Let us know if you have any questions.
^Shivangi

S

Sandi_Brockway6267

Participant

What a scam! I will never recommend Adobe Reader subscriptions to anyone. I found out I had little use for it after all at this time, so went to cancel and they wanted $70 cancellation penalty.

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kglad

Community Expert

@Sandi_Brockway6267

adobe reader is free.

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A

artistic_Dragonflyc064

Participant

It’s true—it’s a scam. They charge you a penalty, and they never mention it before you sign up. WHAT A SCAM!!!!!!!!!!!!!!!!!!!!!!

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gupta shivangiCorrect answer

Legend

Thanks for writing in,@analie_5527. I checked your account info and found that you have an active subscription to Adobe Acrobat Premium and AI Assistant for Acrobat since last 1 month and 9 days.
Refund can only be requested if the cancellation is done within 14 days of purchase.

You can get all the information from the articles shared by the experts above.

Let us know if you have any questions.
^Shivangi

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kglad

Community Expert

@analie_5527

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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