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visual_video0283
Participant
September 16, 2025
Question

Re: Cancellation AI Assistant

  • September 16, 2025
  • 2 replies
  • 164 views

This issue hasn’t been resolved for everyone—I’m still experiencing the same problem. The online chat support hasn’t been helpful either. Even though it gives the option to connect with an “agent,” I’m fairly certain I was still speaking with a bot, since all three “agents” I interacted with today gave nearly identical responses and none were able to resolve the issue.

 

I was considering resubscribing to one of Adobe’s services, but the fact that something as simple as canceling a subscription has become so difficult makes me hesitant to commit again. If this isn’t resolved soon, I’ll have no choice but to contact my bank to block further charges.

 

Could you please enable the option for me to cancel my subscription, the same way it was done for @Fearless_Zephyr9465? I’d greatly appreciate it.

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 16, 2025

    Visual, sorry that you encountered problems reaching us and did not find more value in our services. I see that you were able to get in touch with us successfully. Please use the steps listed at https://adobe.ly/4pqfwoP if you need to review or make updates to your active support case  ADB-41665476-T9L5. ^JW

    V
    visual_video0283Author
    Participant
    September 17, 2025

    Just checked my account and it looks like the issue is sorted now. Thanks for your help.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    September 17, 2025

    Thanks for keeping the thread updated. Give us a shout if you get any other issues.

    Cheers,

    Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 16, 2025

    i have no way to do that.

     

    did you try cancelling using a mobile phone's (non-opera) browser with wifi disabled?

    V
    visual_video0283Author
    Participant
    September 16, 2025

    yes, I tried that not too long ago, but I was still getting the same error.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    September 16, 2025

    We're sorry for the experience. Have you tried cancelling the trial using a different device?

    Let us know.

     

    ^Shivangi

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