Re: Cancellation of subscription and refund of payment

Forum|Forum|5 months ago
August 18, 2025
3 replies
124 views

AB05431030051CUS I was charged twice in the amount of $29.00. On August 2025 My account was opened on my computer and I cancelled 3 days before the free trial ended. I have never used photoshop on my iPhone. Please refund my monies.
Thanks Elyse Street

Shivangi_Gupta

Community Manager

Hi there,

We appreciate you reaching out. I'm looking into the details. Please stand by!

^Shivangi

kglad

Community Expert

Shivangi_Gupta

Community Manager

Thanks for your patience. I looked into your account details. I found that you were charged for Adobe Photoshop plan and Adobe Photography plan both.
Also, I can see that a refund has been initiated for the plan you cancelled yesterday. Please wait for 12-14 business days for the refund to get processed.

Let me know if you have any questions.
^Shivangi

kglad

Community Expert

@default5la584lv4vi3

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

double billing?

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